Last Updated: Sep 12, 2017 05:29PM PDT

With Transcripts, verbal comments from user tests are automatically transcribed alongside videos, making reviewing faster and easier than ever before.

Key features

With Transcripts, you now can:

  • Jump to any point in a video by clicking in the transcript
  • Create a video clip by selecting the corresponding section of the transcript
  • Search for keywords and jump to the corresponding portion of the video
  • Easily copy direct quotes for reporting and presentations to stakeholders

How to use it

Transcribed comments will appear in a new tab in your video player like this:

Highlight text to create a clip instantly

If you notice some interesting feedback as you’re scanning through a transcript, you can quickly create a clip by just highlighting the text and selecting Make Clip.

Jump to any point in the video

Transcripts enable you to search a user’s comments for keywords or phrases quickly and easily (just use command/control + F). You can then jump to any point in the video by clicking the dot on the side of the transcript.

Who this is for

The Transcripts feature is a great time-saving tool for customers reviewing large batches of videos—or anyone who wants to quickly scan through videos for insights. As transcripts are generated via machine-driven speech recognition, they won’t be 100% accurate and should be utilized as a tool to help improve efficiency rather than a substitute for reviewing user videos altogether.

Watch a demo

To see a quick demonstration of Transcripts in action watch the video below.


We’d love to get your feedback on Transcripts. Tell us what you like and what we could do better, by e-mailing

If you'd like to enable transcripts to your account, please contact your CSM.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found