Video Player

Last Updated: Nov 30, 2016 10:21AM PST

The following is an example of the video player for a completed session. There are a number of features to allow you to view and share your video. (Note that some of these features require a UserTesting Pro subscription.)


Key features of the video player include:

Playback Speed

Control the playback speed of your video incrementally up to 3.0x. This feature will save you time as you review videos. We recommend giving 1.6x a try and adjusting the speed as needed based on the participant.

Keyboard Shortcuts

Keyboard shortcuts allow you to access key features within the video player without having to move your hands from the keyboard. Notable shortcuts:

  • Play / pause the video: Space
  • Rewind 5 seconds: Left arrow <--
  • Forward 5 seconds: Right arrow -->
  • New note: n
  • New clip: c
  • Cancel note or clip: esc
  • Save note or clip: enter
  • Increase playback speed: >
  • Decrease playback speed: <

Adding a bookmark to a video

One way to quickly review a UserTesting video is to watch it at high speed, flag the parts that sound insightful, and then go back and compile those moments into a video highlight reel.

To make the process even easier, you can add bookmarks to your UserTesting videos. Just press the ‘B’ key while the video is playing. The video will continue playing, but that point in the video will be flagged with a blank note for basic customers (if you purchase your tests individually), and premium subscription customers will receive a video clip that includes a transcription of the participant’s last two comments (via speech recognition*).

*Speech recognition for the bookmark feature is facilitated by a third party technology. If your company has expressed a concern to us about sending your UserTesting data through a third party, you’ll receive a blank note instead of the clip.

Email Video

Share your video with colleagues and team members via email. Note: Your recipient doesn't need a UserTesting log in to view the video.


Download Video

You can download the video in MP4 format.


Report Problem

If you encounter any technical difficulties with the video player or with your participant's video, report a problem and our User Loyalty Team will provide you with support shortly.


Rate the Participant


Check out the article on Panelist Ratings for more information.

Tip: You can report poor participant performance by giving a one or two-star rating.
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