Last Updated: Nov 20, 2017 01:38PM PST


Tasks are steps that participants must take to complete a session.

While completing these tasks, we ask participants to speak their thoughts aloud so we understand the thought process and reasoning behind their actions.

An example of a task is "Use Google to research Bluetooth headsets."

Notes about tasks:

  • There is no limit to the number of tasks that can be in a study (however studies shouldn’t take longer than 15 to 20 minutes to complete)
  • Tasks appear on the top right corner of a participant’s screen in the form of a widget
  • The task widget can be moved around so that it's not in the way
  • Participants can select the Next button on the screen recorder to proceed to the next task
  • When all tasks are completed, participants will see Done in place of the previous Next button


Pro Tip: Get more accurate time on task by separating related questions from the tasks. Because they're recorded, you can skip directly to the answer in the video. You'll also be able to make great clips for your highlight reel.

Learn more about tasks in the sections below.

Task types

The following are the different types of tasks available when creating a study.

Blank tasks

An empty text box that allows you to fill in the task or question you'd like a participant to answer or complete.


Five-second test

This function will show your indicated URL to our participants for 5 seconds only. Afterwards, we'll ask them three questions to recall their impressions and understanding of the page. The five-second test will always be the first task.



Popular tasks

If you can't think of a task, you can draw from our task bank of common and popular tasks. To choose from a list of our most popular tasks, select Popular Tasks.

Next, choose from the list of popular tasks and select Add Task to add that task to your study.



Verbal response

These questions prompt the participants to provide a spoken answer which correlates with where a participant is at in the study. Since they're recorded, you can skip directly to the answer in the video. They make great clips for your highlight reel!

To add a verbal response question to your study, select Verbal Response, then type in your question.

We also offer a variety of metrics-based questions, which are additional task types available on certain plans.

Editing tasks

You can edit the study details for sessions that have yet to be picked up by going to the session details on your dashboard and selecting Edit study details.


From the next screen, you’ll be able to edit:

  • Study title
  • Starting URL
  • Instructions
  • Notification email
  • Tasks
  • Post-study questionnaire


The changes you make will affect all unfilled sessions within that study. Note that you’re not permitted to make changes to one individual session in a study with multiple sessions.

Note: If you would like to change your demographics, you’ll need to create a new study


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