What is a remote moderated usability study?
A remote moderated usability study is when a moderator provides participants with activities to complete using a design or interface. The interaction between the moderator and participants in real time; they're in the same “virtual” space and connect using a remote conferencing tool with VoIP, phone, chat, email, or a combination of methods.
The participant typically thinks out loud as they work on the tasks. The moderator observes the participant as they work through the tasks, and the moderator may ask questions for clarification or to gather more data.
Why are remote moderated usability studies helpful?
Remote moderated usability studies are great when you’d like to:
- Allow for unique, individualized follow-up questions in real time
- Ensure that participants don’t get stuck while doing something technically difficult, like dealing with a complex or low-fidelity prototype
- Ensure quiet participants are more vocal since the moderator can prompt them to share what they are thinking
When should a remote moderated usability study be conducted?
Remote moderated usability studies can be conducted at any time, but they are particularly valuable when conducted in the early design and prototyping phases.
Contact your Customer Success Manager to plan a remote moderated usability study.