Remote Moderated Usability Study

Last Updated: Nov 30, 2016 10:16AM PST

What is a remote moderated usability study?

A remote moderated usability study is when a moderator provides target users with activities to complete using a design or interface. The interaction between the moderator and target user is in real time; they are in the same “virtual” space and connect via a remote conferencing tool and via VoIP, phone, chat, email, or a combination of methods.

The participant typically think out loud as he works on the tasks. The moderator observes the user as he works through the tasks, and the moderator may ask questions for clarification or to gather more data.

Why are remote moderated usability studies helpful?

Remote moderated usability studies are great when you’d like to:

  • Allow for unique, individualized follow-up questions in real time
  • Ensure that participants don’t get stuck while doing something technically difficult, like dealing with a complex or low-fidelity prototype 
  • Ensure quiet participants are more vocal, since the moderator can prompt them to share what they are thinking

When should a remote moderated usability study be conducted?

Remote moderated usability studies can be conducted at any time, but they are particularly valuable when conducted in the early design and prototyping phases. The earlier you identify issues, the cheaper it is to fix them.

Contact your Customer Success Manager to plan a remote moderated usability study.
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