Test With Your Own Participants using My Recruit

Last Updated: Jun 08, 2017 12:08PM PDT

What devices can I use with My Recruit

iOS: Any version of iOS 8 or newer

Android: Any version of Android 5.0 or newer

Chrome extension: Google Chrome browser using 54 or newer

Regular Recorder: Windows 7 or newer; macOS 10.7 or newer


Troubleshooting

1. Unable to launch the Chrome extension 

To learn more how to troubleshoot issues you can go here.


2. Unable to launch the screen recording software

 Most launch issues are due to being behind a firewall or on a network with restrictions.

 Solution: Change to a different computer or location to see if it’s a network or computer issue.

 

3. The UserTesting iOS/Android app didn’t handoff the email I signed up with

 Try inputting the email you used earlier from the email field. It should auto start the test for you once you’ve done that.

 
4. Users of mine are getting  an error that says “We could not find a session for that email address.”

 Depending on when your users accepted the test our system may need them to input their email again. Go to the link you were provided and input an email. If you get an error with that try inputting another email address to see if that resolves it. (i.e. joe@example.com isn’t working try joem@gmail.com)

 Users have 30 mins to start the test once they’ve entered their email.

 

5. My users are running into issues

 Have your user write into support@usertesting.com and in the email put “[My Recruit]” in the subject line. This will allow our support team to identify  these users more quickly.

 6. What I need help with isn’t here

 Please write into support@usertesting.com and let us know what you’re experiencing. If you can provide any screenshots we’d appreciate it too

Learn more about My Recruit

If you're curious about My Recruit in General you can go here.

 
entsupport@usertesting.com
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