If you're not able to target your desired audience with our available demographic fields, you can use screener questions. This is an optional feature when you're creating a test.
- Assistance With Screener Questions
- Recommended Number of Screener Questions
- How to Create Screener Questions
- How to Edit Screener Questions
- How to Access Screener Responses
Customers with a subscription may utilize their professional hours to receive assistance and consulting from the UserTesting Research Team. Writing great screeners is just one of many ways the Research Team can help you produce great tests with valuable results.
Visit this article for helpful tips on writing screeners.
There are no limits to the the number of screener questions you may have, however the more screener questions you use, the more likely you'll accidentally screen out your intended prospective participants.
We recommend you stick with 3 screener questions for any particular study. Remember you don't need to create custom screeners for age, gender, income, country, devices and a few other key items as these demographic filters are built in to the test creation process.
While ordering a test, mark create a screener for this test (underneath the choose your audience section) to create screener questions.
Example: Screening by industry.
You can make adjustments to your screener questions if the test has been ordered very recently and no users have started testing. Just click on "edit screener" in the session details of that particular study.
If your test isn't filling very quickly and you'd like to reach more users, it's best to start over with a new study. This way users who were previously excluded by your screener will receive a new test with an updated screener. Create a similar test to get an editable draft and place a new order.
We're happy to remove unfilled tests and credit your account.
Unfilled tests: If your tests are taking a long time to fill, it can be helpful to see how many people your screener is filtering out. You can consider removing or relaxing certain screening questions if too many users are failing to answer the screener question correctly.
Contact your Customer Success Manager or Team for a raw Excel file of screener passes/fails.