Last Updated: Nov 30, 2016 10:22AM PST

Tasks are steps participants must take to complete a test.

While completing these tasks, we ask participants to speak their thoughts aloud so we understand the thought process and reasoning behind their actions.

An example of a task is "What do you think you can do on this site?" or "Use Google to research Bluetooth headsets."

Notes about tasks:

  • There is no limit to the amount of tasks that can be in a test (however tests should not take longer than 15 - 20 minutes to complete)
  • Tasks appear on the top right hand corner of a tester's screen in the form of a widget
  • The task widget can be moved around so that it's not in the way
  • Testers can click the 'Next' button on the screen recorder to proceed to the next task
  • When all tasks are completed, testers will see 'Done' in place of the previous 'Next' button


Pro Tip: Get more accurate time on task by separating related questions from the tasks. Because they're recorded, you can skip directly to the answer in the video. You'll also be able to make great clips for your highlight reel.

Task Types

The following are the different types of tasks available when creating a test.

Blank Tasks - An empty text box that allows you to fill in the task or question you'd like a participant to answer or complete.


Five Second Test - This function will show your indicated URL to our testers for 5 seconds only. Afterwards we'll ask them 3 questions to call their impressions and understanding of the page. The five second test will always be the first task.


Popular Tasks - If you can't think of a task, you can draw from our task bank of common and popular tasks.


Verbal Response - These questions prompt the participants to provide a spoken answer which correlates with where a participant is at in the study. Since they're recorded, you can skip directly to the answer in the video. They make for great clips for your highlight reel!


We also offer a variety of metrics based questions, which are additional task types available on certain plans.

Edit Tasks

Edit test details for sessions that have yet to be picked up by going to the session details on your dashboard and clicking edit test details.


You will be able to edit:

  • Test title
  • Starting URL
  • Instructions
  • Notification email
  • Tasks
  • Post test questionnaire


The changes you make will affect all unfilled test scripts within that study. Unfortunately you are unable to make changes to one individual session in a study with multiple sessions.

Note: If you would like to change your demographics you will need to create a new test.

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